How do I return my package?
You may return your item(s) for a refund or store credit within 30 days from the date you received your package. To initiate a return, please follow these steps:
- Email us here with your name, surname, order number, product name(s) and return reason.
- Print the return label we have sent to you.
- Stick the return label on the outside of the package and take it to your nearest local post office.
- Email us the tracking number after the package has been shipped.
*Items must be undamaged, unused and in their original packaging.
*Items must be shipped within 5 days at the latest after the return label is created.
*To facilitate size-related returns, please include a photo in your e-mail where we can clearly see the size of the product.
Do I have to pay for shipping when I make a return?
To guarantee a smooth shopping experience, we offer you the ability to return item(s) at no cost within 30 days of your purchase.
Covering the shipping expenses for returned items is a fundamental aspect of our company policy, highlighting our unwavering dedication to customer satisfaction.
How long do I have to return an item?
Our return policy is valid for 30 days. We recognize that there are times when you might need to send an item back, and we strive to make this process as straightforward and hassle-free as possible. If you’re not fully satisfied with your purchase, you can return the item within 30 days from the date of purchase for either a complete refund or an exchange.
Can I exchange an item?
We are more than willing to assist you with an exchange if there is an issue with the product you received. If the item is faulty, damaged, or if you received an incorrect product, we will be happy to facilitate the exchange for you.
What happens if my item arrives damaged or defective?
If you have received an item that is damaged or defective, we provide free returns within 30 days of your purchase. To start the return process, please check our “How do I return my package?” section and follow the provided instructions closely.
Please note that you’ll need to add a photo of the product to demonstrate the issue you’re experiencing. Once we receive your return request and verify the issue, we’ll process your return promptly.
How long will it take to receive my refund?
We understand the anticipation that comes with waiting for a refund. As such, we assure you that we issue your refund on the day the returned item(s) arrive at our warehouse. It may take between 1-7 business days for the refund transaction to appear in your bank account, subject to your banking firm’s policies.
Please note that all refunds will be credited to your original method of payment only.
Do you return the shipping charge?
If you receive a defective, damaged, or wrong product, contact us within 30-day of receiving your order, and we’ll cover the full cost of return shipping, while offering a replacement or refund as needed.